<pre>FINANCIAL CONSUMER PROTECTION TRAINING
Date: Nov. 13-14, 2015 (Fri-Sat)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm
RESOURCE PERSON
DIEGO B. LEDDA, JR., CPA,MBM
GM/Consultant
SEMINAR FEE
1. For Member only
a. Early bird – P5,000 (on or before Oct 23)
b. Regular Rate – P5,400 (After Oct 23)
2. Non-Member/Delinquent –P6,480
MODE OF PAYMENT
Check payable to:
Rural Bankers Research & Development Foundation Inc.
Non-Refundable commitment fee of P2,700.00 per participant.
Bank: LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax (02) 527-2969 /527-2980
EXPECTED PARTICIPANTS
President, Director, Compliance Officer, Branch Managers, Internal Auditors
DEADLINE TO SUBMIT REGISTRATION: Oct 23, 2015
I. Objectives
— Know the Basic Consumer Rights
— Gain a Bank Understanding and Recognition of the General Policies and Principles of Financial Consumer Protection leading to the
preparation of the following:
1. Financial Consumer Protection Manual which embodies the entity’s
Financial Consumer Protection Framework:
• Consumer Protection Risk Management System
• Consumer Protection Policies and Procedures
• Product Manuals and Terms and Conditions of Individual Products
• Consumer Protection Assistance System
• BSFI’s Code of Conduct
• Consumer Protection Compliance Program
• Consumer Protection Training Program
• Consumer Protection Audit Program
2. Define the Corporate structure which shows the independent business
unit or group in handling consumer concerns and the responsible officers
Course Outline
— Discussion of principles and procedures of financial consumer protection under BSP Circular No. 857
— Workshop on preparation of Financial Consumer Protection Manuals, Programs, Code of Conduct, Audit Program, Compliance Program, Risk
Management System
Download the Confirmation Sheet in PDF
View FinanciaL Consumer Protection Training in PDF